Refund policy

Refund & Return Policy

1. Personalized & Custom Items

Because each custom product is individually laser-engraved and handcrafted to order, personalized items cannot be returned or refunded unless they arrive damaged, defective, or with an engraving error on our part.

2. Non-Personalized Items

For non-personalized products, we offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. For non-defective returns, the customer is responsible for the actual return shipping costs.

3. Restocking Fees

Restocking fee: $0.00 (We do not charge any restocking or handling fees for returns).

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is broken, damaged in transit, or defective, contact us immediately at info@thepresentspot.com with your order number and photos of the item and packaging. We will provide a prepaid return label (at zero cost to you) or immediately dispatch a replacement at no additional charge.

5. Physical Return Address

Authorized returns must be sent to our workshop at:

The Present Spot

Attn: Returns

10 Flamboyan Greens, Humacao, PR 00791, United States

Phone: +1 (787) 430-1268

Email: info@thepresentspot.com

6. Refunds

Once your return is received and inspected, approved refunds are processed automatically back to your original payment method within 5 business days.